1 · Who we are
Yusta Labs is a custom software studio based in Buenos Aires, Argentina, run by Nicolás Yusta. When we say “we” or “the studio”, we mean Yusta Labs. When we say “you” or “the client”, we mean the person or company that hires us.
2 · What we offer
We design, code and deliver:
- Custom management systems, which open on a computer and on a phone, with their integrations.
- Websites coded by hand (not templates).
- The WhatsApp that answers: automatic replies on the business’s WhatsApp, which can read from the client’s management system.
- Optional maintenance, with the On-call and On-call + Improvements plans.
3 · How to hire us
The process is: a first conversation at no charge, a written quote with a schedule and scope, and the signing of the proposal. The signed proposal and the first payment start the work.
4 · Payment
System and website projects are billed as a one-time payment. 50% is paid at the start and 50% on delivery. There are no monthly fees and no automatic renewals. The WhatsApp that answers has a setup fee paid once and a monthly cost, which covers the hosting, the model, adjustments to the replies and the monitoring; Meta bills the messages separately, directly to the client. The maintenance plans are optional, month to month, with no minimum term.
Prices are published in US dollars (USD) and invoiced in Argentine pesos at the MEP exchange rate on the day of payment, unless something else is agreed in writing.
5 · Timelines and delivery
Each signed proposal includes a schedule with the dates of the demo, the adjustments and the final delivery. If a deadline is missed because of the studio, a compensation is agreed with the client. If the delay is due to a lack of response or materials from the client, the schedule is adjusted.
6 · Ownership of the work
On receipt of the final payment, all the source code, the designs and the server accounts are transferred to the client’s name. The client becomes the 100% owner of the delivered software. The studio reserves the right to show the work as a case study in its public portfolio (with the data anonymized if the client asks).
7 · Support after delivery
Each tier comes with its days of adjustments at no cost after delivery, from 30 to 90 depending on the tier: bug fixes and minor design or functionality adjustments. It also comes with its months of maintenance included, which are the On-call plan at no charge. After that period, changes are quoted separately before starting, except for the small improvements included in the On-call + Improvements plan if the client takes it.
8 · Confidentiality
We treat as confidential all the information the client shares with us to do the work: customer data, figures, internal processes, future plans. We do not share it with third parties without written permission.
9 · Cancellation
If the client cancels the project before delivery, the initial 50% is not refunded. If the cancellation is due to a breach by the studio, the part proportional to the undelivered work is refunded.
10 · Limitation of liability
The studio is not liable for indirect losses, consequential damages or loss of profits arising from the use of the delivered software. The studio’s total liability to the client may not exceed the total amount paid for the project in question.
11 · Jurisdiction
These terms are governed by the laws of the Argentine Republic. Any dispute will be settled in the ordinary courts of the Autonomous City of Buenos Aires.
12 · Contact
For any question about these terms, write to us at ny@yustalabs.com or on WhatsApp at +54 9 11 2469-3394.